The Frustrated CFO

CFO Folklore: Don't Let the Boss Argue Your Case for You

In a small business with a flat organizational structure, where every exec performs 10-15 jobs, there is always a possibility of timeline conflicts.  It's like cooking ten dishes on a four-ring range: eventually you run into a point when the same burner is needed for two pots.  Which one to put on?  There is really no such a thing as a right decision at times like that - you must simply follow your instincts.

Let's say your are in the final stages of negotiating a Credit Agreement renewal with your main institutional lender.  It's Thursday, 03/13.  You have scheduled a meeting with the bankers, their attorneys, and your own esteemed corporate lawyers for tomorrow afternoon to press on with a few remaining crucial changes before the deal is released for the approval by the bank's Credit Committee on Monday, 03/17. 

At 5 pm your phone rings:  It's your tax attorney hesitantly letting you know that his team must meet with you urgently tomorrow, because they just figured out that the company may have tax exposures in Illinois and Wisconsin; the extensions are due on Monday, 03/17 (somewhat hysterically); and, he is very sorry to tell you, but he is not quite sure about this and that's why they need to seat down and read you into the details of the Code, so that you can express your opinion, because nobody understands the business better than you do.  No, it cannot be in the morning, because it's tax season and everybody's schedule is full as is; only the afternoon is workable for everyone who needs to be there (except you, of course, but who cares).

By the time you hung up, it's too late to reschedule the bank - most bankers leave at 5 pm, just like the government.  Now, you've got a dilemma.  Bank or taxes?  Of course, you can tell the tax lawyers to suck it up and do their well-compensated jobs without getting you involved.  Yet, you cannot - that's not how you do.  But the bank is incredibly important: the last stages of negotiations are the hardest, because nobody wants to give up the last frontiers.  On the other hand, you are literally the only person in the company who can express taxation opinions.  At least the owner has been in a tandem with you on the contest of wills with the bank.  However, he is easily mauled by financial predators if he is left on his own.                  

But what are you going to do?  It's the balancing act - you have to optimize.  You cannot be in two places at the same time.  So you decide that the tax meeting is the one you must attend and send your boss to the other one alone.  And, of course, you prep him on Friday morning.  You go over all important points of the agenda with him and outline your position on every issue (in writing, for better retention).  Then you silently pray to Hermes/Mercury, the patron god of all CFOs, and go on to your appointment.

You don't disturb him during the weekend, but as soon as he shows up at work on Monday (around 1 pm) you pull him into your office.  "Well, tell me," you inquire.  He beams at you: "Oh, it went very well.  They practically accepted all the conditions on the list you gave me.  You should have the amended Term Sheet by tomorrow morning."  You are cautious: "Practically?"  And he clarifies, "There is one item.  They said they couldn't do anything about migrating from weekly reporting to monthly.  But I figured that was okay, right?  Just this one thing?  And what?  It's like a nine-line report, or something?  Probably a few buttons on your system, right?"         

Well, it's actually a 52-line statement with 5 supplemental schedules. It takes two of your staff accountants several hours to update all raw data and 2.5 hours of your valuable time every Friday to compile the reports. This was one of the top 10 most important items you've introduced into the negotiations right from the start.  Of all items that's what he decided to let go?  And what is it with bosses?  Why do they always assume that everything you do is effortless - fast and easy?  Just because you are toiling away without making any fuss?! 

You feel like Zorg from The Fifth Element.  "I am very disappointed!!!" growls Gary Oldman inside you.  If you want something done correctly, you'd better do it yourself!  Unfortunately, you don't have his powerful ZF-1 under your desk.  So, instead of simultaneously throwing flames and blasting freeze-rays, you grab your phone like a weapon and calmly explain, "These weekly reports end up costing you a lot of salaried hours that can be used more productively otherwise.  So, let me call and talk to them about it again."      

Quote of the Week: Again on Ivy Leaguers' Writing Skills

From an actual e-mail of a corporate COO, an HBS alumnus, blind-copied to several bankers, who lost their bids for the company's business, as well as to a few other addressees:

"As you know, we analyzed several competing offers.  One has been accepted and a good faith deposit paid.  All banks were quite detailed and specific in their term sheets.  In order to make both a proper and fair comparison, any uncertain items had to be discounted.  While it might have been useful to fully clarify all conditions and parameters, we made a decision not to allow banks to tweak their offers.  We felt strongly about not creating a Middle Eastern bizarre mentality and having every bank but one ultimately feeling used or abused."

The Frustrated CFO's comment:  Never mind the awkward phrasing and sentence structure.  How about that biased ethnic remark?  Except that it's not.  Well, at least it wasn't meant as such.  I actually asked and was told that somebody used the phrase on the news and that what the COO thought he's heard.  I had to explain that it was a "Middle Eastern bazaar" people referred to as a metaphor for haggling.  I talked him out of making a mess with a retraction.  "Bizarre bazaar... whatever," I said.        

Funny Thing Happened On the Way to Ohio, or That Picture of Your Boss You Posted on facebook

I've said it before and I'll say it again: all entrepreneurial bosses are the same.  Of course, I don't mean it literally - they are not stamped figurines.  Yes, they are the same in their principal qualities (aggressiveness, single-mindedness, drive, vision, impatience, arrogance, callousness, etc.), but they are also different people with their own psychological makeups,  individual quirks, and human peculiarities.  Some can be informal and approachable, others are aloof and snobbish.  Some can be intellectuals, while others are simple and limited.  Some of them are religious conservatives, others are broad-minded libertarians.  Some are healthy and others suffer from an array of ailments.  Some like spicy food and others cannot stand a hint of curry or garlic in the air.

There is one universally common denominator that definitely unites all business owners, though - they are employers.  And as I wrote in CFO Techniques, one should never cross the line with one's employer, if for no other reason than in appreciation for creating one's job.

So, here is a little anecdote that involves a sociable female business owner, her all-male sales staff, and some spicy food. 

First, let me clarify one thing.  This woman, tough as nails and brutal in her nature, nevertheless strives to present a friendly and cheerful demeanor to the outside world.  Experienced people can see through that veneer and know to watch their steps around her.  However, when you get together eight men, even though subordinate, and one woman, even though a boss, the dynamic gets a little muddled.  I mean, when they are in a gaggle, it's especially difficult for men to suppress the testosterone.  It clouds their judgement and they forget for a hot second what's behind that charming smile. 

Oh, yes, and about the food: she really does like it hot.  You'd be in a restaurant with her, she orders a dish and then asks the waiter, "Is it spicy?"  The waiter smirks, probably thinking, "That skinny bitch will be asking now to make it mild," and answers, "Yes, ma'am, it's very spicy."  And she goes, "Could you, please, ask the chef to make it spicier." (Sometimes I actually consider of giving her a present of Pure Capsaicin Crystals, but I know she's going to try them and I don't want to be responsible for the consequences.)

Back in December, she held a three-day sales summit in the company's NYC headquarters - all salesmen came over from their different locations.  This usually means breakfasts, lunches, and dinners together.  Thankfully, in NYC that's not a problem.  The team enjoyed French-Asian fusion, classic American steakhouse, Korean...  An Italian restaurant is always a must, since the sales person with the most seniority comes from a Bolognese family. 

Unfortunately for the boss-lady, Italian food doesn't offer too many possibilities for extra-spicy.  She orders Shrimp Fra Diavolo over linguine, but it's not doing the job.  Red pepper flakes are asked for and happily received.  She starts shaking the plastic thing over her plate and orangy-red bits sparingly drip out (there is a reason the container is designed this way - one must use the hot stuff with a caution).  That's not enough for her - she starts shaking harder and harder...  until the top flies off and most of the pepper from the bottle ends up in the sauce.  All the men at the table are laughing their heads off - the boss slipped up!  Maitre d' sees it (how can you not, with all that violent shaking?) and immediately runs over, offering to replace the dish.  The lady refuses and laughs lightheartedly with her "boys" about her clumsiness.  She removes some of the pepper excess onto her bread plate and proceeds to eat what, I imagine, is an unbelievably spicy pasta without breaking a sweat.

Six weeks later, the same group of people is on the road visiting their Rust Belt customers.  They started in Pennsylvania and are now on their way to Ohio.  I'm sure my readers understand that the food scene in the industrial towns of Western PA is not quite the same as it is in NYC.  Here you go for Italian because it's probably your best choice.  So, there they are again with dishes that vaguely correspond to the Italian names on the menu.  This time around the owner's sauce is not spicy at all, but the generic plastic bottle with red pepper flakes is already on the table.  She reaches for it and the shaking ensues.  The memory of the NYC debacle is too fresh for the boys not to bring it up: "Be careful, don't shake the top off," a few of them warn.

Let me step aside for a second: Just as the bosses' human qualities differ, so are the ones of the subordinates.  A couple of them are of the self-conscious type - they simply don't want to be inside a public spectacle again.  Others are genuinely concerned about her not spoiling her food.  Yet, there are always those resentful, passive-aggressive employees, who secretly cherish the idea of a boss making a fool of him/herself.  One of those had his iPhone at the ready.

Well, as you probably guessed, the container's top comes flying again and a half of the red pepper flakes ends up on the pasta.  Oh, the childish hilarity!  Everybody laughs - some wholeheartedly, some to cover up the awkwardness.  The prepared dude snaps the picture and immediately posts it on facebook.

A young salesman who told me about the repeat performance of the pepper flakes show was visibly hesitant and uncomfortable with the whole facebook posting part.  I was simply appalled at the disrespect.  And what about the owner/CEO herself?  Did she fire that rude fucker?  Of course not.  The emotions should not interfere with business - it's impossible to replace a high-caliber sales exec overnight.  But I know this woman very well.  She's never going to let it go.  You can see it in her unsmiling eyes when she laughs about the whole thing.  She is on the lookout: as soon as she finds someone else, the insolent fool will be gone.  She will not even flinch; just like she doesn't flinch from the spiciness of her food.

Video Quote of the Week: Truth About Lying

The Frustrated CFO's Intro: Just a tiny bit of magic, a very cool synchronization app, and some undeniable truth about deception as an integral part of human nature - voila, a very entertaining TED Talk! (And how about the strength of that bluetooth connection!)

Enjoy!

 

World Wide Web is 25! Oh, Baby!

Oh, boy, World Wide Web!  You are 25!  So young, yet so much happened to you already! You are like a fucking child rock star!

When you were born, I was still in my 20s; so were Madonna and Michael Jackson; Brad Pitt was 25 (he just turned 50 - the jury is still out on whether you are good at math or not).  Now I run to you to roll time back and see people who witnessed your birth being young and alive - you keep them all and more inside your multitude of brains.

In only a quarter of a century that flew by with incredible acceleration you have spread yourself wide and deep.  You became a source of memories, references, entertainment, political battles, nationalistic agendas, a wide range of freedom and "freedom" fights, and the supreme motherbitch of it all - communication.  Oh, the connectivity of it! 

Just like other immature tech moguls born in the eighties you strive for world domination without any care about what you have and will destroy on your way to that lofty goal.  Just like them, you carelessly offer your services to those who uphold personal liberties and those who do whatever they can to extinguish them.

Talking about mixed emotions!  On one hand, it seems that I cannot exist without you and I don't even want to remember how I managed, oh, so many things before you were born.  Hey, you gave me this very outlet of self-expression!  On the other hand, I think you are a source of some major-scale evil; you made everyone more stupid; you will accelerate further retardation of minds and  degradation of humanity - all before you exhaust your own sources of existence (aka energy and servers' capacity) and bring life functions that rely on you to a grinding halt.  So, as much as I need you, I still keep my Britannica; I still buy hardcover books, CDs, and Blurays; and I still write checks.  I use you, but I don't trust you.  If I look closely I see that you are a sneaky creep.

What can I wish you on your 25th birthday?  What can you wish anyone on their 25th birthday?  To become a mature and responsible adult.  You go and figure out what it means.  I still didn't.       

CFO Folklore: A Male Applicant with a Banker's Resume? No, Thank You.

Sometimes when you open a certain topic, it becomes hard to move on to the next one.  So, again about bankers and genders...

When we hear the word "discrimination," the first thought that comes to our mind is "unfair."  Indeed, in it's most common definition of the last 150 years, discrimination is understood to be an unfairly different treatment of a specific group of people.  We think: race, ethnicity, gender, social class, origin, sexual orientation, wealth, etc.  This is the type of discrimination that I just fucking hate.  And I am not saying this to be politically correct: I truly am a serious opponent of an inequality based on anything other than talent and merit (please keep this in mind as you read on).

People forget, though, that the word "discrimination" has a much older meaning and can be defined generally as a "recognition and understanding of the difference between one thing and another;" frequently even more specific: "the ability to discern what is of high quality."  Truth be told, under this definition I have discriminating tastes - in many things, but especially when it comes to judgments of people.  Particularly, when I have to act as a hiring manager.  

I discriminate against dullness, stupidity, and narrow-mindedness.  I've mentioned it many times in this blog's posts and I spelled it out in the Human Resources section of CFO Techniques: what I really look for in the eyes of a job applicant is a sparkle of intelligence. 

Because of that, I find myself discriminating against a very specific group of people, namely men with a banking background.  I try to refrain from generalizing - it could be my own unfortunate experience with this occupation, but, from my point of view, it is largely populated by male bankers who are limited, slow, and intellectually lazy.

Nowadays, the term "banking" signifies so many different things - every major institution dabbles in several "satellite" industries: investment banking, all sorts of trading brokerage, insurance, etc., etc.  So, to avoid the confusion let me clarify that I'm talking about the plain old conventional bankers, whose job is to keep the excess of your funds in their "vaults" and to sell you money when your needs exceed your availability.  These are your commercial loan officers, relationship managers (RMs), business development VPs.

And, of course, these are primarily men, who are not motivated to rise above their genotype.  Why should they?  They've got the upper hand by default. Women must claw themselves into the tight boy's club.  If they succeed in doing so, they are not only eager to do a good job, they also move to the more sophisticated areas and specialties: treasury management, foreign exchange, trade finance operations, investment banking, etc.

Back in the day I used to blame the inertia of male bankers on liquid lunches: 20-25 years ago they literally worked from 9 am to 12 pm in the office.  Then they would go out for lunches, with clients or with each other, order martinis, and from that moment on the drinking wouldn't stop until evening.  Being intoxicated obviously doesn't make anybody more alert, expedient, or add urgency to one's attitude.  But this banking trait was squashed long time ago - the liquid lunches went away, yet the quality of work remained the same.  Maybe they stopped drinking on the job, but the productive hours remained the same - and it's just so much you can do between 9 and 12.  But are they awake even during those three hours?  

I went with one of my clients (a wiry, fast-talking businessman, who still wins sprinting competitions in his age category) to a meeting with his RM from PNC Bank.  I swear to God, this banker exceeded even my expectations: he epitomized the idea of an "empty space" and he seemed to be half-asleep.  I got a distinct impression that whatever we were saying to him literally entered his left ear and immediately flew out of the right one.  After the meeting I tried to warn my client - I said, "Your Credit Agreement just started.  Before it's too late, please try to ask for the RM's replacement.  You will not be able to work with this guy.  You are going to hate him."  He didn't think that he needed to bother with such "trifle things."  Now, two years later, at least once a week I hear, "Oh, my God!  I cannot stand that guy!  I cannot deal with him - it's like he is in a coma." 

Coma!  That's even worth than half or fully asleep!  Yet, it is true.  I always complain about the lack of urgency in the majority of workforce everywhere, but for this group of institutional employees it's an epidemic.  Here is something from an email exchange between my other client and his RM (with copy to me):  "We initiated this matter with you last summer, almost 6 month ago, and it is mind boggling to me that you could write today that you 'are still in process of writing up the formal approval.'  Ironically, the only related matter for which the bank had no hesitation to proceed post-haste was to deduct legal fees that appear unjustifiable from our account."  Do you sense the level of frustration? 

But lethargy is not even the worst of their traits.  Sometimes I wonder if these people are specifically picked to be so, for the lack of a better word, unimaginative.  I was talking to this one banker recently about his client, explaining how important it is for the company, which deals in bulk liquids, to lease tanks near Georgian ports: when a shipment arrives a hose can be hooked directly from the tank to the vessel and the product can be pumped out at a minimal cost.  A couple of days later he writes to me: "I remember you said they had a tank in Atlanta..."  Atlanta?  I laughed out loud.  It's fucking 250 miles inland!  Some hose would that be!  On the other hand, he is a banker in NYC - Atlanta is probably the only city in Georgia he remembers from his geography classes.      

It couldn't possibly have always been like that.  In the old times conventional banking was entrepreneurial, risky, dangerous business.  A banker who took your money into his safe kept his gun in the holster under the jacket at all times and used his shrewdness and guts in determining whether you worth a loan or not.  And yes, he would hire a meek dude for the back to count money and keep books.  And that guy needed to be meek, so that he would be too afraid to steal.  But even that quiet mouse had to be nimble with his fingers to count money and he had to have quick reflexes to be able to duck for safety when the shooting ensued.      

That's it, isn't it?  It's the cancerous growth of the banking business into these giant monsters that we, corporate financial executives, are forced to deal with now.  They are too fucking big and they need to fill all the seats, so they hire entry levels straight out of colleges (out of specific colleges on their specific lists) as long as they meet the GPA and internships criteria.  And nobody is looking into their eyes: are there any sparks, or they are just good at memorizing textbooks for a hot second and taking tests?  After that it's a hit-or-miss game: the brightest go for stars and big money, but more routine tasks go to the dullest contingent.  And they do that for years: sitting in the same positions, performing the same limited tasks; without the necessity to develop new skills or mental abilities; slowly crawling up the long ladder according to their tenure, never reaching real intellectual heights before their retirements.

It seems, however, that some of the more entrepreneurial banks have finally started realizing that they are being drowned by the incapable, half-asleep, idiots, and they are trying to correct the situation.  As I said in my February 20th post, the number of women in the relationship management is increasing exponentially, and I just met two people who came into institutional finance from M&A.  Well, good for the banks then.  But if they don't want to hire (or keep) the industry-grown nincompoops, why should I?